Galaxy Integrated Resorts has received raving reviews and accolades from TripAdvisor, and in 2020 for the warmth of its "Asian Heart" service and for consistently offering exceptional experiences.

All six hotels at Galaxy Integrated Resorts on Cotai received top honors at "TripAdvisor 2020 Traveler's Choice Awards" and " Loved by Guests Award 2020" this year. Banyan Tree Macau, Galaxy Hotel™, Hotel Okura Macau, JW Marriott Hotel Macau, The Ritz-Carlton, Macau and Broadway Hotel all earned top marks for their service offerings.

Galaxy Hotel is especially popular with travelers, earning recognition across all three online platforms: TripAdvisor, and

Let's hear what travelers have to say!

And the winners are…


TripAdvisor 2020 Traveler's Choice Awards: Best of the Best Awards, "Top 25 Hotels" — China
The Ritz-Carlton, Macau
"Our recent stay at Ritz Carlton was superb. The moment I walked into to the hotel, Mr. Chan welcomed us and gave us the best hotel service we have ever experienced! Thank you so much!"

TripAdvisor 2020 Traveler's Choice Awards: Best of the Best Awards, "Top 10 Hotels for Families" — China
Galaxy Hotel
"My kid loves The Grand Resort Deck very much. The wave pool and the sky top river rapids are the best experience. Everyone in my family enjoyed it. We will definitely come back soon."

TripAdvisor 2020 Traveler's Choice Awards: "Traveler's Choice" Winners:
Banyan Tree Macau
"Everything about this hotel screams luxury, serenity, and romance. Our experience with the Banyan Tree was one of the finest."

Hotel Okura Macau
"Amazing hotel and staff. Excellent service. The hotel readiness and support were over the top and the staff made sure we were taken care of."

JW Marriott Hotel Macau
"I booked a room at JW Marriott for my friend’s birthday, and I must say their service is exceptional. From the moment we arrived at the hotel the staff was very welcoming."

Broadway Hotel
"There are many nice hotels in Macau but most importantly, Broadway Hotel’s service was outstanding!"

TripAdvisor 2020 Traveler's Choice Awards: Best of the Best Awards, "Best Everyday Dining" — China
Urban Kitchen (JW Marriott Hotel Macau)
"Excellent food and great service! I would recommend my family and friends to have a visit to Urban Kitchen."

agoda "Customer Review" Award 2020
Galaxy Hotel
"We were beyond satisfied with our stay and would definitely book here again in the future when we visit Macau."

The Ritz Carlton, Macau
"This hotel is marvelous. The hotel was flawless and staff very friendly. Every detail of the room and hotel was just perfect. Hoping to visit again."

hotels "Loved by Guests" Award 2020
Banyan Tree Macau
"This is one of the most luxurious hotels we've stayed in - starting with the essential oils customized every day to the relaxation pool, rain shower and soaking tub in our room. Everything was beyond excellent including the service." 
Galaxy Hotel
"One of the most incredible properties I've ever stayed in. Amazing staff, can’t say enough how impressed I am with the Galaxy Hotel. We will be back!"

Hotel Okura Macau
"First class in every aspect. Will surely come back and highly recommended."

The Ritz-Carlton, Macau
"The staff is so friendly, cheerful, and offered excellent service. The food at club lounge is over my expectations too."

Broadway Hotel
"Check-in and check-out were hassle free by an attentive reception staff. The room was comfortable and clean. 
Will stay again." “Loved by Guests” Award 2020 — Family Award
JW Marriot Hotel Macau
"Second time visiting the JW Marriott. Great place to stay with kids and make use of the pool deck. The daily special food menu offered in the lobby is of excellent value.”

The Galaxy Integrated Resorts experience
Renowned the world over for its "Asian Heart" service, Galaxy Integrated Resorts delivers the highest levels of hospitality to create unforgettable experiences for both business and leisure travelers. 

Guests can enjoy easy access to 1.1 million m² of unique entertainment, shopping and leisure attractions, including the Grand Resort Deck, boasting the world's largest Skytop Wave Pool, the longest Skytop Aquatic Adventure River Rapids at 575 meters and the 150m pristine white sand beach. The integrated resort also features 120 dining options, more than 200 international brands at The Promenade Shops, Macau's most luxurious 3D Cineplex at UA Galaxy Cinemas and award-winning spas.

Guests can enjoy easy access to 1.1 million m² of unique entertainment, shopping and leisure attractions at Galaxy Integrated Resorts.

The Ultimate Integrated Resort and MICE Destination
The first half of 2021 will witness the arrival of the all-new Galaxy International Convention Center (GICC). When it opens, GICC is poised to be one of the most technologically advanced MICE destinations in Asia and Macau’s premier events venue. 

Seamlessly situated within the Galaxy Integrated Resorts precinct, GICC will offer 40,000m2 of versatile meeting space, a 650-seat auditorium, the 16,000-seat Galaxy Arena and a luxurious new 700-room Andaz Macau hotel – all in one location. For large-scale exhibitions, GICC offers 10,000m2 of pillar-less convention and exhibition areas that can cater for 7,000 delegates. Galaxy Arena will play host to major sports events, world-class concerts, thrilling fight nights and corporate launches. The arena’s impressive design, state-of-the-art audio-visual, lighting and communication systems set the stage for events of any kind.

We are proud that our "Asian Heart" service philosophy has made a difference for travelers from around the world, and we look forward to offering an even more diverse resort experience at GICC and Andaz Macau, when they open next year.

To host your next event at any one of the award-winning venues at Galaxy Integrated Resorts, please contact us by e-mail at: or by phone: +853 8883 1628.